VoIP Solutions

Teo, (formerly Tone Commander Systems) is an innovative telecommunications company specializing in telephone and network VoIP solutions for Fortune 1,000 companies, government agencies, educational institutions and small and large businesses around the world.

I recently had the chance to speak with Thomas Beck, director of Marketing and Business Development at Teo, about all of the changes the unified communications space has seen in 2011, how Teo’s offerings stand apart from competition and some of the biggest obstacles employees are currently facing that can be solved when implementing VoIP solutions.

There have been good and bad aspects in the evolution of the unified communication industry this year. On the positive side, you have much wider adoption of mobile access via tablets and mobile devices. However, this has increased the demands placed on IT departments who have to facilitate these needs for users; therefore, the expectations are being raised by BYOD (Bring Your Own Device) programs being implemented into corporate environments.

“We solve this problem by making it extremely easy for organizations to empower their workforce, whether in the office or mobile, anywhere they are in the world. We really have taken a lot of the difficulty and complications that IT departments have had to overcome, making it as streamlined and easy to do it as possible,” Beck commented.

Customers influence the direction of Teo’s product through the company listening as much as possible to the voice of the customer, as well as trying to dig deeper into what they are actually saying. “Often times in consumer research, customers will say’ I don’t like this,’ but to get to the next step -- what would they like -- that’s where the deep thinking and the development come into play. We try to help imagine a new way and then present that to the customer. You know you have it right when they say ‘yeah that’s the way it always should have been’ or ‘that’s exactly what I was thinking,’ but before they saw it, they would never be able to articulate that. We get a lot of wows when we talk to customers and that’s how we know we are headed in the right direction.”

Some of the biggest challenges workers face today that UC can solve can be looked at with a current example of the frigid weather much of the Northwest region of the U.S. is currently facing. As the area has been hammered with snow and ice storms, a lot of organizations have been forced to shut down operations; however, Teo and its customers who utilize the Teo UC system are 100 percent operational. Due to the fact that everyone is able to work from home efficiently, you don’t have to risk anyone’s safety trying to get them to drive in for key operations.

“This means customers can call in from anywhere in the world and people that they are used to calling are answering the phone on the same number because we aren’t using cell phone numbers, we are using corporate numbers. Therefore, there is zero loss of capability even though no one is physically in the office.

Be sure to stay tuned to the VoIP Solutions channel, exclusively on TMCnet for part two of this podcast!

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO East 2012, taking place Jan. 31-Feb. 3 2012, in Miami, FL. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO registration click here.

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